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- Infrastructure Management Services – FTS provides technical services for support of the IT infrastructure including monitoring, help desk technical response, backup/recovery, security services, asset management, storage management, and other services as may be needed to guarantee application availability, performance and security. FTS can and will deliver reliable, secure and cost effective IT services.
Application Management Services – Starting at the application level, FTS offers break/fix support, implementation of vendor patches, performance tuning, database administration, enhancements, integration support, documentation and functional user support for most packaged, enhanced and custom
applications
Desktop Support:
· FTS covers hardware and software all the way to the board level. · Planning and Implementation of desktop IT standards
· Troubleshooting and Upgrades
· Monthly retainer
· Desktop IT training
Network Support:
· LAN implementation
· WAN implementation · Virtual Private Networks
· Network monitoring and analysis
· Network management
· Office data cabling · Data backup and recovery
· Systems administration
· Database implementation (SQL)
Web Design and Hosting:
· Initial design and launching
· Domain name registration
· Email setup
· Maintenance agreements
· Web graphics Design
Security Solutions:
· Virus prevention, detection, and removal
· Firewall installation and configuration
· Spyware detection and removal
· Security audits, assessments, and hardening
· Web/Spam content filtering
· Security patches and hotfixes
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